San Jose Standard

The VA Palo Alto Health Care System, subsidiary 640BY in San Jose, California scheduled 5,917 pending appointments during the period ending March 1, according to data collected from the U.S. Department of Veteran’s Affairs.

Of the total number of appointments, 4,729 had a wait time of 30 days or less (79.9%) and 1,188 appointments (20.1%) were scheduled more than 30 days out.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar to or better than wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA's data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

The VA explains on its website that when veterans apply for benefits, they are assigned to one of eight priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who do not have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

Facility Code	Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
640	Palo Alto	23,585	20,761	2,824
640A4	Livermore	9,375	7,599	1,776
640HC	Monterey	8,011	7,016	995
640BY	San Jose	5,917	4,729	1,188
640HB	Modesto	4,137	3,534	603
640HA	Stockton	4,111	3,437	674
640A0	Menlo Park	2,308	2,043	265
640GB	Sonora	1,537	1,360	177
640GC	Fremont	1,114	1,014	100
640GA	Capitola	342	312	30

Source: U.S. Veteran's Administration